SmartCue

Troubleshooting: Getting error when setting up a sub-domain (CName)

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Steps to resolve the issue:


Follow these instructions to troubleshoot subdomain setup errors:


  • Log in to your domain registrar account (such as CloudFlare)
  • Navigate to DNS settings
  • Find and edit the A record for the '@' entry
  • Update the IP address linked to '@'
  • Allow time for changes to reflect

    • Need more help?


    If these steps do not resolve your issue or you require additional assistance, contact the support team at support@getsmartcue.com.